Role: Engagement Manager

The individual responsible for the running, support and continuing Client contact of the Services during the Engagement. The exact nature and scope of services provided depend upon what was agreed in the contract.

Role Sets: Roles


Additionally Performs	Analyze And Provide Recommendations For Technology Continuity Analyze And Report Measurements For Access Management Analyze And Report Measurements For Change Management Analyze And Report Measurements For Event Management Analyze And Report Measurements For Incident Management Analyze And Report Measurements For Maintenance Change Request Management Analyze And Report Measurements For Problem Management Analyze And Report Measurements For Release And Deployment Management Analyze And Report Measurements For Request Fulfllment Communicate Technology Asset And Configuration Status Report Define Service Delivery Environment Supervision Requirements Develop Service Delivery Environment Requirements Evolve Service Delivery Environment Finalize The Technology Knowledge Objects Handover Access Management Handover Change Management Handover Event Management Handover Incident Management Handover Maintenance Change Request Management Handover Problem Management Handover Release And Deployment Management Handover Request Fulfilment Handover Service Delivery Environment Handover Technology Asset And Configuration Management Handover Technology Availability Management Handover Technology Capacity Management Handover Technology Continuity Management Handover Technology Knowledge Management Handover Technology Security Management Identify And Implement Improvements In Technology Knowledge Management System Identify Improvements For Access Management Identify Improvements For Change Management Identify Improvements For Event Management Identify Improvements For Incident Management Identify Improvements For Maintenance Change Request Management Identify Improvements For Problem Management Identify Improvements For Release And Deployment Management Identify Improvements For Request Fulfillment Identify Improvements For Technology Asset And Configuration Management Identify Improvements For Technology Availability Identify Improvements For Technology Capacity Identify Service Delivery Environment Providers Install Service Delivery Environment Maintain Technology Knowledge Management Environment Manage Access Requests Manage Change Requests Manage Escalations For Access Management Manage Escalations For Change Management Manage Escalations For Event Management Manage Escalations For Incident Management Manage Escalations For Maintenance Change Request Management Manage Escalations For Problem Management Manage Escalations For Release And Deployment Management Manage Escalations For Request Fulfillment Manage Events Manage Incidents Manage Maintenance Change Requests Manage Problems Manage Releases And Deployments Manage Service Requests Obtain Release Approval Participate In CAB Meetings Produce Access Management Summary Produce Change Management Summary Produce Event Management Summary Produce Incident Management Summary Produce Maintenance Change Request Management Summary Produce Problem Management Summary Produce Release And Deployment Management Summary Produce Request Fulfillment Summary Produce Service Delivery Environment Supervision Summary Produce Technology Asset And Configuration Management Summary Produce Technology Availability Management Summary Produce Technology Capacity Management Summary Produce Technology Continuity Management Summary Produce Technology Knowledge Management Summary Produce Technology Security Management Summary Receive Requests For Technology Continuity Support Report On Technology Availability Report On Technology Capacity Review And Revise Technology Capacity Plan Review And Tailor Access Management Procedures Review And Tailor Change Management Procedures Review And Tailor Event Management Procedures Review And Tailor Incident Management Procedures Review and Tailor Maintenance Change Request Management Procedures Review And Tailor Problem Management Procedures Review and Tailor Release And Deployment Management Procedures Review And Tailor Request Fulfillment Procedures Review And Tailor Service Delivery Environment Supervision Procedures Review And Tailor Technology Asset And Configuration Management Procedures Review And Tailor Technology Availability Management Procedures Review And Tailor Technology Capacity Management Procedures Review And Tailor Technology Continuity Management Procedures Review And Tailor Technology Knowledge Management Procedures Review And Tailor Technology Security Management Procedures Review Management Environment Select Tools For Access Management Select Tools For Change Management Select Tools For Event Management Select Tools For Incident Management Select Tools For Maintenance Change Request Management Select Tools For Problem Management Select Tools For Release And Deployment Management Select Tools For Request Fulfillment Select Tools For Service Delivery Environment Supervision Select Tools For Technology Asset And Configuration Management Select Tools For Technology Availability Management Select Tools For Technology Capacity Management Select Tools For Technology Continuity Management Select Tools For Technology Knowledge Management Select Tools For Technology Security Management Understand Access Management Requirements Understand Change Management Requirements Understand Event Management Requirements Understand Incident Management Requirements Understand Maintenance Change Request Management Requirements Understand Problem Management Requirements Understand Release And Deployment Management Requirements Understand Request Fulfillment Requirements Understand Technology Asset And Configuration Management Requirements Understand Technology Availability Management Requirements Understand Technology Capacity Management Requirements Understand Technology Continuity Management Requirements Understand Technology Knowledge Management Requirements Understand Technology Security Management Requirements Update Repository And Technology Best Practices Validate Service Delivery Environment